Refund policy

At Oliaskin, we want you to feel confident about your skincare purchase. This Refund Policy applies specifically to Oliaskin products purchased through oliaskin.com.

Refunds

While standard skincare items are final sale once opened or used due to hygiene and safety reasons, we stand by the quality of our fulfillment.

Order Issues, Damaged, or Incorrect Items

If your order arrives damaged, defective, contains the wrong product, is missing an item, or has another fulfillment-related error, you are eligible for a replacement or a full refund.

You must contact our support team within 5 days of delivery for incorrect or damaged shipments.

Requesting a Refund or Replacement

When contacting us regarding a fulfillment error, please provide:

  • Your order number;
  • The email address used for the purchase;
  • The affected product name;
  • A brief description of the issue; and
  • Clear photographs showing the damage or incorrect item received.

Please keep the product and original packaging until your request has been reviewed. Submitting a request does not automatically guarantee a replacement until verified by our support team.

Returns & Return Shipping

Because Oliaskin products are topical skincare items, used or unsealed products cannot be returned for change-of-mind reasons due to health and safety regulations.

  • Do not return any item without contacting support first. Unauthorized returns will not be accepted or eligible for a refund.
  • If a return of an unopened, sealed, or defective item is explicitly authorized by our team, instructions will be provided.
  • Approved physical returns must be sent to our the return address provided by our support team via ticket or email.
  • Return Shipping Costs: Return shipping costs for change-of-mind or unauthorized returns are the responsibility of the customer. If a return is due to our error (damaged, defective, or incorrect item), Oliaskin will cover all associated return shipping costs.

Approved Refunds & Processing

If a refund is approved:

  • Refunds will be issued directly to the original payment method used for the purchase.
  • Processing times typically take 5 to 10 business days depending on your bank or credit card provider.
  • Original shipping charges, applicable discounts, international customs duties, local taxes, and import fees are non-refundable unless required by applicable local law.

Individual Skin Results & Sensitivity

Individual skincare results and preferences vary. Dissatisfaction with fragrance, texture, cosmetic feel, or expected results does not by itself qualify for a discretionary refund. This does not affect applicable cancellation rights or rights concerning faulty, unsafe, or misdescribed products.

If you experience persistent skin irritation or an adverse reaction, discontinue use immediately and consult a medical professional.

Contact Us

For refund, return, or order-related questions: