Frequently Asked Questions

No. You can shop Olia Skin products without a subscription. If subscription options are available for a product, they are completely optional.

We ship across the United States and to many international destinations. International availability depends on your location and will be confirmed during checkout.

Yes. We offer complimentary U.S. shipping on qualifying orders of $60 or more. Any applicable shipping charge for orders below the threshold will be shown at checkout.

Most U.S. orders are estimated to arrive within 5–7 business days. International orders are generally estimated at 10–18 business days. These are estimated delivery windows, not guaranteed arrival dates, and delays can occur due to carriers, weather, holidays, customs, or other circumstances.

Once your order has been prepared for shipment, we'll send tracking information to the email address provided at checkout. You can use that information to follow your package through the carrier's network.

If you notice an error in your shipping address, please contact us as soon as possible. Address-change requests must currently be submitted within 30 minutes of placing your order. Once an order has shipped, we may no longer be able to make changes.

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country. When applicable, these charges are the customer's responsibility and are generally not included in the product price or standard shipping charge.

If a package is held, returned, or otherwise affected because of unpaid duties, import restrictions, customs requirements, or local regulations, any refund eligibility will be determined under our Refund Policy.

Please contact Olia Skin Support as soon as reasonably possible. Keep the product, original packaging, shipping materials, and order information while we review the issue. Photos may also be requested to help us assess the situation.

We're here to help. Contact us within 10 days of delivery with your order number, the email used for your purchase, the product you received, and photos where relevant. Please keep the product and its original packaging until we've reviewed your request.

Olia Skin products are not eligible for refunds. However, if your order arrives damaged, contains the wrong product, is missing an item, or has another fulfillment-related issue, please contact us so we can review the situation.

Please contact us before returning any skincare product. If a return is approved, we'll provide the appropriate return instructions. Unauthorized returns may not be accepted or eligible for a refund.

Please have your order number, purchase email address, affected product, and a brief description of the issue ready. Photos may also be helpful for damaged or incorrect orders. Please keep the product and original packaging until your request has been reviewed.

No. Skincare results can naturally vary from person to person. Differences in skin texture, skin feel, fragrance preference, or individual cosmetic results do not automatically qualify an order for a refund.

If you experience significant or persistent irritation, discontinue use and seek appropriate professional advice when needed. If you have sensitive skin or known allergies, we recommend reviewing the full ingredient list and performing a patch test before use.

Start with your skin type, current concerns, and the needs of your routine. Olia Skin offers products designed around everyday concerns such as dryness and dehydration, blemishes, uneven-looking tone, fine lines and wrinkles, uneven texture, sensitivity, barrier care, and pores and blackheads. Product pages provide specific ingredient, usage, and suitability information to help you make an informed choice.

It depends on the individual formula. Ingredients and product characteristics vary across our range. If you have sensitive skin or known allergies, review the complete ingredient list and consider performing a patch test before introducing a new product.

Product attributes vary by formula. Depending on the product, you may find vegan, plant-derived, organic-certified, gluten-free, or nut-free formulations. Please check the individual product and packaging for product-specific details.

You'll find the complete ingredient information on the individual product page and product packaging. We encourage you to review the ingredients before use, especially if you have known sensitivities or allergies.

These icons show the type of editorial review applied to specific Olia Skin content. Fact Checked means our editorial team has reviewed factual information and supporting sources. Medically Reviewed indicates that qualifying content may have been reviewed by a healthcare professional for medical accuracy. Expert Reviewed indicates review by a professional with relevant skincare, beauty, cosmetic ingredient, wellness, or related expertise.

No. Medical review helps us provide accurate information and appropriate context, but it does not replace personalized medical advice from a qualified healthcare professional.

Olia Skin is operated by WOW MD LLC. Olia Skin is a registered trademark of WOW MD LLC.

For order, return, refund, or other customer-care questions, contact our support team using the contact details provided on our website. For refund and return questions, you can reach us at contact@oliaskin.com or (302) 261-5344.

Tracking information can sometimes take time to update after an order ships. Please check the tracking details in your shipping confirmation and allow time for carrier processing. If you continue to have concerns about your shipment, contact Olia Skin Support with your order information.

First, check around your delivery location and with household members, neighbors, building staff, reception areas, or parcel lockers where applicable. You can also contact the shipping carrier for additional delivery information or to open a claim. Our support team can provide available shipment information to assist with your inquiry.

Some skincare products may be affected by prolonged exposure to excessive heat, direct sunlight, freezing temperatures, or other environmental extremes. We recommend retrieving your package promptly after delivery and following the storage instructions on the product packaging. Once a carrier has confirmed delivery, customers are responsible for retrieving and properly storing their order.

Individual cosmetic preferences and differences in results do not automatically qualify an order for a refund. If there is a fulfillment issue, such as a damaged, incorrect, or missing product, please contact us so we can review it.

Yes. Our range is designed to support simple, everyday routines, with products across categories such as cleansers, toners and mists, serums and boosters, moisturizers, eye care, face oils, face gels, and masks and treatments. You can also explore our Build Your Routine experience to create a routine around your needs.